Intelligent white label investment platforms.

Online, automated advice reduces costs and improves efficiencies, helping to open up new customer segments. Whether you choose to go hybrid or fully digital, robo advice improves the accessibility to a larger audience and makes it more feasible to service them anytime, anywhere. Intelligent algorithms based on clients' risk profiles and other data points help to deliver curated advice to a mass market. Risk-based or thematic model portfolios make it easy for your customers to invest with confidence.

Profile your range of funds or investment options, and allow new clients to easily invest online through either lump sum amounts or regular payment options. Existing clients can easily add to their investments or invest into new products, providing a powerful opportunity to cross and up-sell. Automating the investment process is a great way to enhance the investor experience, drive efficiencies, lower costs and enhance the productivity of client-facing teams.

Housed in the investor portal, this module empowers your customers to track and manage their investments with ease by giving them complete insight of their investment assets. Visual displays combined with relevant performance information and integrated chat functionality helps educate and inspire clients to achieve their investment and retirement goals. 

Whether it's part of the digital advice process, or used a standalone tool on the front end of your website, a digital risk profile tool is an interactive way to help customers determine their investor profile and the subsequent investments or funds that are suitable for them. When included in the digital advice process, a recommendation is provided based on the results. This module helps make advice more accessible to low-dollar amount investors and can also deliver forecasts to help investors contextualise their choices. 

Intelligent forecasting tools to educate customers about their current and future financial situations. Investors can easily track their investment or retirement goals, and automated progress reports can be setup to provide situational contexts to their investments. Specific KiwiSaver calculators, such as forecast balance at retirement and forecast income at retirement, facilitate better engagement with your clients. These interactive scenarios are a great sales tool to encourage cross-selling, investment top-ups and generating new leads when used on your website.

Our CRM module is specifically designed to address the needs of financial service providers. It provides deeper insight into customer investment behaviour and interactions. This empowers employees to improve your firm's advice model by providing a highly tailored service. It provides clear insight into sales pipelines, supporting customer-facing teams to meet their targets. The CRM can easily be integrated to enable effective and efficient communication with clients throughout their investment journey. Client segmentation functionality provides the opportunity to tailor messaging to specific client groups. Built-in workflows ensures that staff are meeting compliance expectations by capturing and storing all advice reports.

Optical character recognition (OCR) technology helps to speed up the digital onboarding process by reducing the text input time. Clients simply take a photo or upload a copy of their identity documents and the system recognises the data and transposes it to a text output. This text can then be used to pre-populate information fields, helping to cut down on typing and saving time. This module helps support a slick and intuitive onboarding experience, ensuring a great first impression for digitally-savvy investors.

Understand what is important to your customer by extracting contextual information based on how they interact with the tools, information and portal throughout their investment journey. Not only will this help to address the needs of your clients on a more personal level, but it also reveals the information that is needed at each stage of their journey to yield better financial outcomes. Aggregated data enables better oversight of customer investment and behaviour trends in real time, allowing the company to quickly adapt to market changes and proactively move with the market.

For firms looking to future-proof and enhance their compliance measures, this module adds an additional layer of security to protect against fraud. Biometric authentication, such as facial recognition and comparison, is woven into the digital onboarding process which compares facial features in real-time in both video and image format to measure certainty and satisfy proof of life. This information is then captured and stored internally for auditing purposes.

The portal is a single, central location that houses all client notes, documentation and performance reports which facilitate the advice process. Financial service providers can easily manage their clients, see all their activity and monitor new investments.

As a core component to our white label investment platform, this module houses all client, compliance and company information. Roles-based access tailors the portal experience for each employee, ensuring that only the most relevant information is displayed to facilitate value-added performance. Customer information empowers the administration team to deliver a curated customer service experience. Schedule and publish regular communication regarding fund updates and market performance.